ODAaje Refund Policy

Effective Date: 1st April 2025

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Incorrect Order: If you receive an order that differs from your receipt.
• Missing Items: If certain items from your order are missing.
• Poor Food Quality: If the food is spoiled or not fit for consumption.
• Late Delivery: If the delivery exceeds the estimated time by more than 45 minutes without prior notice.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of Mind: If you decide to cancel after the order has been confirmed.
• Taste Preferences: Dissatisfaction based on personal taste.
• Unavailable Recipient: If the recipient is unavailable at the delivery location and cannot be contacted.

3. Refund Request Process To request a refund:

• Contact our customer service within 24 hours of the delivery time.
• Provide your order number and a detailed description of the issue.
• Submit any relevant evidence (e.g., photos of the incorrect or spoiled items).

4. Refund Method

• Refunds will be processed to the original payment method used during the transaction.
• Please allow 5-7 business days for the refund to reflect in your account.

5. Contact Information For refund requests or inquiries:

• Email: support@odaventures.com.my
• Phone: +6011-5655 1936
• Operating Hours: Sunday to Thursday, 9:00 AM – 5:00 PM